Privacy policy

Who we are

This policy explains how Court Mate LLC (“Court Mate”, “we”, “us”) handles your information when you use the Court Mate apps for iPhone, Android, Apple Watch and Wear OS, and this website (together, the “Service”). By using the Service you agree to this policy.

The short version

We collect what the Service needs to work: your account details, your tennis, and what you choose to share. We never sell your information. We don’t show ads and we don’t track you across other apps or websites. You can delete your account, and everything in it, from the app at any time.

Information you give us

• Account: your mobile number (how you sign in), your name, and your month and year of birth.
• Profile: your gender, playing level and ratings, playing hand, your club or usual courts, the times you’re usually free, and for school players your school and graduation year.
• Your tennis: matches, scores, practices, lessons, notes, and the video and audio you record.
• People you add: the name and mobile number of someone you invite or schedule a match with. Only add people who would expect to hear from you.
• Messages: the messages and photos you send in the app, and anything you send to our support team.
• Purchases: whether you have a subscription. Payments are handled by Apple or Google; we never see your card details.

Information collected when you use the Service

• Your area: your approximate location or zip code, updated when you open the app, to show you players, courts and leagues nearby. We don’t track your location in the background.
• Health and activity: steps, heart rate and calories from your watch during a match or practice, if you allow it. This is kept with your sessions for you. We never use it for advertising or marketing and never sell or share it.
• Camera and microphone: used only while you record. Recordings may include the people you play with.
• Calendar: if you allow it, we add your matches, practices and lessons to your phone’s calendar and check for clashes. Your other calendar entries stay on your phone.
• Device and usage: your device type, app version, a notification token, and logs of errors, so we can send notifications and fix problems.

How we use your information

• To run the Service: sign you in, keep your schedule, score and record your tennis, and work out your stats, level and report card.
• To connect you with other players, coaches, teams and clubs, when you choose to.
• To send texts and notifications about your account, your invites and your matches. We don’t send marketing texts.
• To keep the community safe: to act on reports, prevent abuse and enforce our Terms.
• To improve Court Mate, including its line calling. Full-quality recordings are used to train or test our ball tracking only with your permission.
• To answer you when you contact support, and to meet our legal obligations.

What other people can see

• Players near you see your Community listing only if you turn it on: your first name and last initial, your level, your area and when you’re free. Your full name shows once you connect.
• People you play see the matches you share with them, and their scores.
• A coach you link to sees what you choose to share: your stats, your videos, or both. You can remove a coach at any time.
• Your phone number and email are not shown to other players.
• Players under 18 are shown only to other players under 18, and adults can’t contact them through Community.

Who we share information with

We do not sell your information, and we do not share it for advertising. We use a small number of companies to run the Service, who may only use your information to provide their service to us:

• Google (Firebase, Google Cloud and Google Maps): hosting, storing your data and video, signing you in, sending notifications, and finding places.
• Twilio: sending your sign-in code and other texts.
• Apple and Google: subscriptions through the App Store and Google Play, and delivering notifications.
• Cloud computing providers (currently RunPod): processing video to work out line calls and stats.
• Anthropic: reading public web pages about leagues, courts and tournaments. We do not send your personal information to it.
• An email delivery provider, only if you ask us to email someone about your matches.

We may also disclose information if the law requires it, to protect people’s safety or our rights, or as part of a merger or sale of the business, in which case this policy continues to apply to your information.

How long we keep it

• Your account and your tennis are kept until you delete them or delete your account.
• Video is kept while your plan includes storage for it. If a subscription ends, the app tells you before any video is removed.
• Short clips made for reviewing a call during a match are kept with that match, so a call can be checked later. Like the match’s score, they stay with the match if one of its players deletes their account.
• When you delete your account we delete your profile, sessions, videos, messages and connections. Copies in backups are removed within 90 days. A match you played stays in your opponent’s history without your details.
• We may keep limited records where the law requires it, or to prevent abuse (for example, a number that was banned).

Your choices and rights

• See and correct your information in the app, in Settings.
• Delete sessions and videos in the app. To delete your account and everything in it: Settings → Delete my account, or see Delete my account.
• Permissions: location, camera, microphone, calendar, notifications and health access can each be turned off in your phone’s settings. Some features need them.
• Community: turn your listing off at any time in Settings.
• Texts: texts about your account and matches are part of the Service; stop them by deleting your account, or reply STOP to an invite you didn’t want.
• Depending on where you live, you may have the right to ask for a copy of your information, to have it corrected or deleted, and to object to or limit how we use it. To make a request, contact us through the Support page. We don’t treat you differently for using your rights. If we can’t do what you ask, we’ll tell you why, and you may be able to appeal or complain to your local regulator.

United States state privacy laws

We do not sell personal information and do not share it for cross-context behavioural advertising. The categories we collect are listed above: identifiers, profile and demographic information, approximate location, audio and video, health and activity information, messages, and device information. Some of this is treated as sensitive under some state laws; we use it only to provide the Service.

If you are outside the United States

Court Mate is run from the United States, and your information is stored and processed there. If you are in the European Economic Area, the United Kingdom or Switzerland, we rely on these grounds to handle your information: performing our agreement with you, your consent (for example for health and location access, which you can withdraw), and our legitimate interests in keeping the Service safe and working. You have the rights described above and can complain to your data protection authority.

Children

Court Mate is for ages 13 and up. We do not knowingly collect information from children under 13; if we learn that we have, we delete it. If you believe a child under 13 is using Court Mate, contact us through the Support page. If you are under 18, use Court Mate only with a parent or guardian’s agreement.

Security

We protect your information with encryption in transit and at rest, access controls and sign-in by one-time code. No system is perfectly secure; keep your phone locked, and tell us straight away if you think your account has been used by someone else.

Changes to this policy

If we change this policy we’ll post the new version here and change the date at the top. If a change is significant we’ll tell you in the app before it takes effect.

Contact

Questions or requests about privacy: send us a message from the Support page. It goes straight to the Court Mate team.